Streamlining EV Bus Operations for 1K+ Drivers
Designed a mobile ecosystem for Zeta motor's EV drivers to reduce operational delays and improve safety.
Streamlined 7 daily driver tasks into one interface - from check-in to route tracking
Mumbai, Maharashtra
2022
Electric Mobility Solutions
19639 (as of Feb 2025)
Challenge
Drivers juggle daily check-ins, route allocations, trip logs, and incident reporting using a mix of paper job cards and scattered digital tools. With the recent introduction of electric buses, drivers must also manage new responsibilities like monitoring battery charge levels and adapting to vehicle differences, often without thorough digital training. Complex workflows, frequent technology changes, and reliance on local language add to the challenge, especially during peak hours or while onboarding new drivers.
Results
The transformation was visible on the ground. Morning queues at the depot disappeared, and drivers who once juggled paper logs now started shifts with a single tap. Real-time visibility into charging bays and simplified reporting turned frustration into flow. Within weeks, the depot manager joked, “Ab toh drivers mujhse pehle check-in karte hain!”
56%
Check-in time - 8 to 3.5 mins
60%
Depot congestion reduced
35%
Driver satisfaction boosted
Process
Research & Analysis: We conducted user interviews, surveys, and analyzed on site activities to understand the pain points and user needs. We also studied competitor apps and industry trends to gather insights
How might we?
How might we create a connected driver experience that bridges the gap between manual depot operations and digital EV systems, improving real-time communication, task visibility, and driver satisfaction?
Wireframing & Prototyping: I designed low-fidelity wireframes with my team to visualize the new layout and navigation, iteratively refining them based on feedback. Afterward, we built a high-fidelity, interactive prototype to test the design.
Usability Testing: We conducted usability tests with a diverse group of users to validate the design and identify areas for improvement. Based on the feedback, we made necessary adjustments to the design.
Visual Design & Style Guide: We developed a cohesive visual language, including color schemes, typography, and iconography, ensuring consistency throughout the app. We also created a style guide to maintain design consistency in future updates
Conclusion
The Zeta motor's Driver App successfully unified fragmented workflows into a seamless digital experience that supports both drivers and depot operations. By simplifying daily tasks, improving communication, and integrating EV-specific needs, the solution not only enhanced efficiency by over 45% but also fostered higher driver satisfaction and faster technology adoption.