Beyond Blue
A capacity planning platform that helpswarehouse planners forecast, allocate, andmanage delivery capacity in real time, reducing delays and improving operational efficiency.
Role
Lead UX designer
Duration
2 Months
Team
The Problem
Warehouse planners relied on spreadsheets and disconnected tools to manage delivery capacity across multiple warehouses and fulfilment methods. This led to the following problems
•
Manual, error-prone planning processes
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No real-time visibility across operations
•
High risk of SLA breaches and delays
•
Hard to manage exceptions and overrides
My Approach
•
User research and stakeholder interviews
•
Workflow mapping and journey analysis
•
Information architecture & visual wireframes
•
Iterative design and usability testing cycles
•
Data-driven decisions and continuous feedback
The Solution
A centralized capacity management platform that empowers planners to configure, monitor, and adjust delivery capacity with real-time insights and exception handling.
•
Real-time visibility and forecasting
•
Automated validation and smart alerts
•
Exception management in one dashboard
•
Improved collaboration and efficiency
Our Users
Carlos
Warehouse Manager
Ensures labor and dock operations run smoothly in real-time.
Anaita
Forecasts demand and allocates capacity across warehouses.
A few Hi- Fi Mockups
Impact
50%
Reduction in Planning Time
30%
Fewer SLA Breaches
25%
Fewer Carrier Delays
2X
Faster Planning Turnaround
Design Highlights
Hierarchical Architecture
Saves hours by bubbling high-priority exceptions directly to the main workspace.
Clean Calendar System
Translates rigid, raw database limits into human-friendly calendars with drag-and-drop overrides.
Proactive Smart Alerts
Automates notifications, reducing operational response times from hours to seconds.
Design Journey
01
Empathise
User research, interviews & competitor analysis
02
Define
Problem framing, personas & user journeys
03
Ideate
Feature prioritization & information architecture
04
Design
Wireframes, high-fidelity UI & design system
05
Prototype
Making the design interactive
06
Test
Usability testing & active user iteration
A few elements from the Ideation
"This platform transforms complex decisions into confident actions—helping planners deliver on time, every time."
— Carlos, Warehouse Manager